HGT electric heating film systems provide a 10-year warranty, and thermostats provide a 2-year warranty. Within the warranty period, the company will provide free maintenance if it is a fault caused by the product itself under normal use conditions. The company promises that HGT will bear the direct loss to the user due to the quality problems of the electric film itself.



In the following cases, no warranty service will be given. If maintenance is required, only the cost of user parts and transportation will be charged.

Exceeded shelf life

System damage caused by failure to use the manual

Damage caused by repairs by non-HGT assigned maintenance personnel

No valid three pack voucher or invoice

The product  model number or serial number on the three-pack certificate does not match the actual product

No factory name, lot number

Force Majeure and Other Unusual Causes

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