Service
HGT
electric heating film systems provide a 10-year warranty, and thermostats
provide a 2-year warranty. Within the warranty period, the company will provide
free maintenance if it is a fault caused by the product itself under normal use
conditions. The company promises that HGT will bear the direct loss to the user
due to the quality problems of the electric film itself.
In the
following cases, no warranty service will be given. If maintenance is required,
only the cost of user parts and transportation will be charged.
▶Exceeded shelf life
▶ System damage caused by failure to use the
manual
▶ Damage caused by repairs by non-HGT
assigned maintenance personnel
▶ No valid three pack voucher or invoice
▶ The product model number or serial number on the
three-pack certificate does not match the actual product
▶No factory name, lot number
▶ Force Majeure and Other Unusual Causes